USB-Wireless.com: Revocation Terms & Refund Policy
Last updated December 17, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
Please see below for more information on our return policy.
Is "return" equivalent to "refund”?
1.) A return is when You - the customer (also known as “the client” or “the buyer”) send an item back to our store. You (the customer) have to return an item before you receive a refund.
2.) A refund means giving You (the customer) all or part of your money back for an unwanted item.
What is a return and refund policy?
A return and refund policy is an agreement between both parties - You (the customer) and USB-Wireless.com regarding returns and refunds. It can include the following information:
- How USB-Wireless.com gives refunds. Whether it will be a restore in "store credit", through credit/debit card, or replacement;
- What does USB-Wireless.com offer refunds for;
- How many days do You (the customer) have to return a product
- Who pays the shipping charges for returns;
- How many business days does it take to get a refund;
If you change your mind before you have received your order, we are able to accept cancellations within 3 (three) business days after the order has been placed. If an order has already been dispatched, please refer to our “return due to change of mind” below (Any cancellation requests after shipment will need to follow our “return due to change of mind” protocol).
2. Return - Return process
To carry out a return you should first notify us by email (applies also to chapters 3, 4 and 5 of this agreement) at [email protected] and our Sales Department will give you indications about how to proceed.
Note: Please note that the Customer is responsible for return shipping charges of all non-warranty or "Return Due To Change Of Mind" returns.
2.1 Return Due To Change Of Mind
If you are not completely satisfied with your purchase, USB-wireless.com will happily accept a return due to a change of mind. You may simply return the product/s (for any reason and without a justification) in new condition with original packaging within 14 days of receipt of the item/s. All returned items must be in new and unused condition, with all original labels and tags attached.
Once the return has been received and accepted, the refund will be processed through the same payment method you used for the purchase, and for the full amount you paid (including standard shipping fees). As an additional option, you may also choose "refund to store credit" (for a future purchase) (the "refund to store credit" will be provided in the form of an electronic "Gift Card").
USB-wireless.com will process your “Return due to change of mind” request within 5-7 business days. We will notify you via email once this process is complete.
If you are a resident of a European Union country, you may be interested in the additional information available here: www.europe-consommateurs.eu - external link
2.2 Warranty Returns
If you feel your product has developed a fault under the manufacturer’s warranty, USB-wireless.com will happily honour any valid warranty claims. Please contact us via email and we will try our best to resolve your issue as quickly as possible.
In most cases, we will require the products in question returned to our Sales Department for inspection, along with proof of purchase and any information relevant to the returned product.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim (We will refund the return postage for products that are deemed to be faulty and under warranty).
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) "refund to store credit" (Store credit will be given in the form of an electronic Gift Card.)
(c) a replacement item sent to you (if stock is available)
Upon return receipt of items for a warranty claim, you can expect USB-wireless.com to process your warranty claim within 5-7 business days.
All products must be returned in a clean and dry condition, free from dirt or debris. Any returned products deemed to be unclean will be sent back to you.
Warranty does not apply if:
- Damage caused by:
- Incorrect assembly
- Inadequate Storage
- Inappropriate cleaning products used
- Abuse or neglect
- Failure to follow recommended maintenance guidelines
- Normal wear and tear
- Rips, wearing, pilling, creasing, stains or fading of upholstered products
- Fading or discolouration caused by excessive exposure to direct sunlight
- Products not used for intended purposes of Domestic use
- The product has been tampered or modified with in any way
- "Force Majeure" (acts, events or circumstances beyond the control of the parties.)
NB: Our Warranty policy does not apply to any of our products that have been purchased for commercial use.
2.3 Defective Goods
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact USB-wireless.com at [email protected] within 5 days of receiving the package and provide detailed information such as:
- Proof of purchase
- Order number
- VAT invoice number
- Product name
- Information about the defect, failure or missing part of the item
- Defective evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, etc.).
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To replace the defective goods with quality items
- To refund the money paid or a refund in “store credit”
- To supplement the incomplete goods with missing components.
The goods must be returned in the original packaging (with instructions and/or warranty card if they were delivered with the product).
3. Damaged Package
3.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
3.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
4. Product doesn't match the description
Contact us within 5 days after you receive it.
5. Refund / Exchange
Once we receive your return (we will notify you by email about that) and inspect the condition of your item, when necessary, we will proceed to the processing of your refund or item replacement. Please allow at least five (5) business days from the receipt of your item to process your refund or item replacement. We will notify you again by email when your refund / item replacement is processed.
If you have any questions concerning our return policy, please contact us at:
7. Further Information
This Policy applies only to the refunds for the goods and services sold by USB-Wireless.com. Our Policy does not apply to the refunds for the goods and services offered by other companies or individuals.